Freshdesk and NetSuite

Freshdesk with NetSuite helps you build customer relationships through integrating Freshdesk Tickets to NetSuite Cases, and vice versa.
See what you can do There is no limit to the things you can create with the NetSuite for Freshdesk integration! Better campaigns, unparalleled insights, bidirectional data flows, cooperation between departments -- all these and many others are just a click away.
Freshdesk Tickets can create NetSuite Cases and vice vesa
Freshdesk Ticket to NetSuite Case (One-Way Ticket Sync)
NetSuite Case to Freshdesk Ticket (One-Way Ticket Sync)
Sync Freshdesk Ticket to NetSuite Case only if NetSuite Case does not exist
NetSuite Case updates synced to Freshdesk Ticket
Freshdesk Ticket updates synced to NetSuite Cases
Sync Freshdesk Users to NetSuite Contacts
Sync NetSuite Customers to Freshdesk users
Add or Update Contact details in Freshdesk with NetSuite Contact data
Freshdesk App: Search NetSuite Customers from Freshdesk Tickets (In Development)
Freshdesk App: View NetSuite Sales Orders in Freshdesk (In Development)
Freshdesk App: Custom Records Tab (Warranty, Contracts) are available to build with our Services Team to your NetSuite specifications (In Development)
Plans that scale with your team Streamlined | Automated | 24/7 Support
Basic
$ 99 99
USD | Per month
Billed yearly at $959.90/yr. (20% discount)
  • All integrations
  • 5 Integration Set Ups
  • Sync 10 Million Records
  • (5 min) sync interval  
  • 2 Team Members
  • Sync on Demand
  • Custom Unsubscribe
  • Dedicated Integration Success Team
  • Concurrent automations runtime
  • Override Email Field Mapping
  • 5 hours of scheduled support calls
  • Unlimited Historical Campaign Metrics
  • Custom Solutions
  • 24/7 Support
Professional
$ 149 99
USD | Per month
Billed yearly at $1,439.90/yr. (20% discount)
  • All integrations
  • 10 Integration Set Ups
  • Sync 100 Million Records
  • Real-time (2 min) and Flexible Sync interval
  • Unlimited Team Members
  • Sync on Demand
  • Custom Unsubscribe
  • Dedicated Integration Success Team
  • Concurrent automations runtime
  • Override Email Field Mapping
  • 5 hours of scheduled support calls
  • Unlimited Historical Campaign Metrics
  • Custom Solutions
  • 24/7 Support
Enterprise
$ 399 99
USD | Per month
Billed yearly at $3,839.90/yr. (20% discount)
  • All integrations
  • Unlimited Integration Set Ups
  • Sync 1 Billion Records
  • Day of the week and Flexible Sync interval
  • Unlimited Team Members
  • Sync on Demand
  • Custom Unsubscribe
  • Dedicated Integration Success Team
  • Concurrent automations runtime
  • Override Email Field Mapping
  • 5 hours of scheduled support calls
  • Unlimited Historical Campaign Metrics
  • Custom Solutions
  • 24/7 Support
We offer a 50% annual subscription discount on all plans for all Nonprofits, Education, Medicine, and Governmental Institutions. Learn more.
Support

Touch base with the SyncApps Experts, share ideas, and get answers to your SyncApps questions.

  • Get a SyncApps guru dedicated to review your integration with you?
  • Need some help with your Set Up?
  • Want a SyncApps Expert to hop on an online meeting to have a look into a problem you are having?

​Scaling Up and Scaling Down. For more on our Support and Consulting offers, contact us and we'll discuss all available options including referrals to access to our network of implementation partners, if needed.

How it Works
Start Automating your Software

Setting up multiple automations is super simple. First, select the software you use to get started and name the automation. This is just a description for you to remember when you want to edit your integration later on.

After connecting your software, choose the features that match your use cases and integration requirements.

That's it! Now, set up another automation flow that will save your business time.

Full Sync (Psst! Think Automation Boost)

The Full Sync Add-On will power up your automation by automating the process of removing records from your other software being synced that no longer match your criteria in your automation. It works on all CRM and eCommerce platforms in our trials and plans.

The Full Sync can be scheduled in Step 3 to Manual, Daily, Weekly or Monthly. Set the time it runs in Step 6.

It allows you to keep your systems trued up with ease.

Field Mapping

Basic fields such as Email Address, Name, Title, Address, Company Name and Email Opt Out fields are already pre-mapped. Additional custom field mapping, expression mapping, and overriding of fields like Email Address or Unsubscribe are available.

Bidirectional updates of existing records or new records is set up in Step 4. Be sure to press Reset Sync Process after adding new field mapping so all your data will be re-synced with the new field mappings.

Filter & Segmentation

Trying to automate your reports in CRM or eCommerce system then this is a great place to start. Filtering takes your records and filters them based on specified criteria you choose. Your records can be synced bidirectionally using filtering from/to your software.

Segmentation syncs records from each defined segment into separate Lists, Groups, or Tags. Use of expression mapping is supported.

Sync Scheduling

Sync Scheduling can be set up in Step 6 and automates your integration so you do not have to run it manually. Sync On-Demand is available to allow quick testing of your software's integration or to make it so you can manually run your automation.

Set the time it runs, day of the week or any schedule you choose. If you want to sync your marketing metrics in real time, then head to Step 6 for this option.

SyncApps Add-Ons
Teams

Empower your organization with our Unlimited Team Members feature so your team can manage your data integration or migration with ease!

Take your organization to the next level and keep everyone on the same page!

About Freshdesk and NetSuite integration
Stay more connected than ever using to Freshdesk to NetSuite!
  • Freshdesk Tickets can create NetSuite Cases and vice vesa
  • Freshdesk Ticket to NetSuite Case (One-Way Ticket Sync)
  • NetSuite Case to Freshdesk Ticket (One-Way Ticket Sync)
  • Sync Freshdesk Ticket to NetSuite Case only if NetSuite Case does not exist

Freshdesk and Cazoomi deliver a new way to sync NetSuite for optimal targeted Ad marketing!

Give your small business an edge with Freshdesk.

Walkthrough video
How to Create Software Integrations with your Team

The Best Things in Life Are Free

Try SyncApps for free and let us know what you think.

Join 25,000 Organizations that Grow with SyncApps

Manage your financial data, create better, data-driven campaigns, sell more, reduce your IT spend, and improve efficiency across all your departments. Start for free!

Tools that Fit Right In

Integration built to fit right into your business flow. You can customize, scale up or scale down anytime. Start automating and forget manual data work.

A Solution You Can Rely on

SyncApps has been in business for more than 12+ years. You can continue to rely on our dedication to innovation and our pledge to help you thrive!

Security Is Our Priority

All your data is secure with SyncApps. Our constantly reviewed and upgraded security policies are created to give you peace of mind. GDPR, CCPA, CASL and privacy policy-friendly, too!

World-Class Support

Whenever you need us, an integration expert is available to help you. Our support department is available 24/7.