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Integrate Zendesk for NetSuite and NetSuite OneWorld to get deeper customer engagement. Sales, Support and Financials data integrated to Zendesk.Explore
Select the Sync Mode right for your NetSuite
Add or Update Contact details in Zendesk with NetSuite Contact data
Sync Zendesk tickets to NetSuite Cases
Option to sync only Zendesk Tickets to NetSuite with a specified tag
Migrate NetSuite Cases to Zendesk Tickets
Sync Zendesk Users to NetSuite Contacts
|Select the Sync Mode right for your NetSuite|
|Zendesk Ticket to NetSuite Case (One-way ticket sync)|
|NetSuite Case to Zendesk Ticket (One-way ticket sync)|
|Sync Zendesk Ticket to NetSuite Case only if NetSuite Case does not exist. Sync NetSuite Case update to Zendesk Ticket|
|Do not sync Zendesk Ticket to NetSuite|
|Sync Zendesk tickets to NetSuite Cases|
|Option to sync only Zendesk Tickets to NetSuite with a specified tag|
|Sync Zendesk Users to NetSuite Contacts|
|Sync NetSuite Customers to Zendesk users. (Feature available upon request)|
|Add or Update Contact details in Zendesk with NetSuite Contact data|
|Zendesk Apps for NetSuite available for Enterprise subscribers.
(All Sales orders, Balances + Customer Search feature & more)
|Search NetSuite Customer from Zendesk Ticket|
|View NetSuite Sales Orders in Zendesk | Custom Records Tab (Warranty, RMA) build to your NetSuite specifications|
|Zendesk to NetSuite Time Tracking|
|Migrate NetSuite Cases to Zendesk Tickets||Unlimited|
|Migrate Historical Zendesk ticket data|
|Custom Field Mapping between NetSuite Case, Customer and Zendesk Ticket, User, Organization.
(Customization available upon request for NetSuite SFA objects like Sales Orders, Invoices, Products, etc.)
|Free access to our first Enterprise Import App, "Bulk Zendesk Organization Update", to Update Zendesk Orgs name, Import unlimited records to Zendesk, Quickly import user's time zone, or photo, or language preference, etc|
|Number of Integrations available||150+ integrations||Unlimited Integrations|
|Unlimited Number of Records||5 Integrations||20+ Integrations|
|Sync on Demand (Anytime)|
|Sync Scheduling||(6, 12 or 24 hours)||Real-Time|
|24/7 Support and Email|
|Scheduled Phone Support - Book it|
*Zendesk Time Tracking app must be installed in Zendesk.
Enter your Sync Profile name. The Sync Profile, or in plain English, the integration name, is just a description for you to remember the Sync Profile that you will create so it is easy to get to the one you need to if you need to edit it later.
Next, enter your Zendesk Credentials and if you have any questions, hover over your SyncNotes tooltip to get more information. ps..., those are the little green s in the setup steps throughout SyncApps.
Enter NetSuite Credentials. Connecting to NetSuite is super simple. Just enter your credentials and Account ID to get started. To review NetSuite role permissions prior to integration setup for Step 1 in your Sync Profile please see our article.
Additional Configuration. The Additional Configuration screen allows you to select additional options to suit your integration requirements like Zendesk ticket value mapping, ticket statuses and more.
Next is Field Mapping. Field Mapping from NetSuite and Zendesk allows you to update existing records or new records with ease.
Need to map NetSuite Customer record fields to Zendesk Organization fields? See our article and get in touch.
And the last step is Sync Scheduling. Sync Scheduling can be set up on paid plans. Sync on Demand is available for all trials to allow quick testing of your Zendesk for NetSuite integration.
Are you a start-up, non-profit, small business or Enterprise working with a NetSuite expert?Learn more!
Focus on your sales by seamlessly integrating your Cloud, On-Premise or Plug-in applications.Get Started!
Touch base with the Cazoomi product team leads, share ideas, and get answers to your SyncApps questions.Contact Us!