|Select the Sync Mode right for your NetSuite
(4 Supported integration modes: Zendesk Ticket to NetSuite Case (One-way ticket sync) | NetSuite Case to Zendesk Ticket (One-way ticket sync) | Sync Zendesk Ticket to NetSuite Case only if NetSuite Case does not exist. Sync NetSuite Case update to Zendesk Ticket | Do not sync Zendesk Ticket to NetSuite.)
|Zendesk Ticket to NetSuite Case (One-way ticket sync)|
|NetSuite Case to Zendesk Ticket (One-way ticket sync)|
|Sync Zendesk Ticket to NetSuite Case only if NetSuite Case does not exist. Sync NetSuite Case update to Zendesk Ticket|
|Do not sync Zendesk Ticket to NetSuite|
|Sync Zendesk tickets to NetSuite Cases|
|Option to sync only Zendesk Tickets to NetSuite with a specified tag|
|Sync Zendesk Users to NetSuite Contacts|
|Sync NetSuite Customers to Zendesk users. (Feature available upon request)|
|Add or Update Contact details in Zendesk with NetSuite Contact data|
|Zendesk Apps for NetSuite available for Enterprise subscribers.
(All Sales orders, Balances + Customer Search feature & more)
|Search NetSuite Customer from Zendesk Ticket|
|View NetSuite Sales Orders in Zendesk | Custom Records Tab (Warranty, RMA) build to your NetSuite specifications|
|Zendesk to NetSuite Time Tracking|
|Migrate NetSuite Cases to Zendesk Tickets||Unlimited|
|Migrate Historical Zendesk ticket data|
|Custom Field Mapping between NetSuite Case, Customer and Zendesk Ticket, User, Organization.|
|Free access to our first Enterprise Import App, "Bulk Zendesk Organization Update", to Update Zendesk Orgs name, Import unlimited records to Zendesk, Quickly import user's time zone, or photo, or language preference, etc|
|Number of Integrations available||5 Integrations||20+ Integrations|
|Unlimited Number of Records|
|Sync on Demand (Anytime)|
|Sync Scheduling||(6, 12 or 24 hours)||Real-Time|
|24/7 Support and Email|
|Scheduled Phone Support - Book it|
*Zendesk Time Tracking app must be installed in Zendesk.
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