What is your system of record? Zendesk or NetSuite? If Zendesk, then Zendesk Ticket to NetSuite Case (One-way ticket sync) is the perfect solution. If NetSuite, then NetSuite Case to Zendesk Ticket (One-way ticket sync) is the best solution.
All integrations
Connect Zendesk and NetSuite
Connect your records, cases, and messages between NetSuite and Zendesk seamlessly. Organize your NetSuite data by Organizations and Users in Zendesk, and keep all communication between the two systems up-to-date in real-time.
- Under 10 minutes to set up
- Every feature in one plan
- No developers required
Built for real workflows
What you can do with Zendesk + NetSuite
Choose the automations your team needs now, then add more as your workflow grows.
Do you need NetSuite Case field data to update Zendesk Ticket data? The best solution is to Sync Zendesk Ticket to NetSuite Case only if NetSuite Case does not exist, as NetSuite Case fields can update Zendesk Ticket fields.
Would you like to sync Zendesk Tickets? If not, our solution is not to sync the Zendesk Ticket to NetSuite mode, which meets this requirement.
Sync all Zendesk Ticket comments to NetSuite Support Case messages is a great option.
Sync all NetSuite Support Case messages to Zendesk Ticket comments that are available on our Professional Plan and above.
The steps provide choices for Custom Field Mapping between NetSuite Case, Customer, Zendesk Ticket, User, and Organization.
Zendesk Ticket to NetSuite Case status mapping plus override for custom statuses is a prebuilt automation feature.
Option to sync only Zendesk Tickets to NetSuite with a specified tag.
Migrate NetSuite Cases to Zendesk Tickets.
Migrate Historical Zendesk Tickets to NetSuite Cases.
Sync Zendesk Users to NetSuite Contacts.
Sync NetSuite Customers to Zendesk users.
Add or Update Contact details in Zendesk with NetSuite Contact data.
NetSuite for Zendesk App (All Sales orders, Balances + Customer Search feature & custom build available upon request)
The App currently supports the following features: Search NetSuite Customer from Zendesk Ticket; View NetSuite Sales Orders in Zendesk; and Custom Records Tab (Warranty, RMA) built to your NetSuite specifications.
Zendesk to NetSuite Time Tracking. Zendesk Time Tracking app (https://www.zendesk.com/apps/time-tracking/) must be installed in Zendesk.
A guided Set Up
From connected apps to an active sync
Follow five focused steps. Most teams complete their first Set Up in less than 10 minutes.
- 011–2 min
Connect Zendesk
Authenticate your account and confirm the records available to SyncApps.
- 021–2 min
Connect NetSuite and choose automations
Turn on Full Sync and the other features that match your use case.
- 032 min
Map your fields
Match the data fields that should stay aligned across both systems.
- 0415 sec
Filter and segment
Define which records move and how audiences become groups or tags.
- 05Done
Set the schedule
Choose when the sync runs, then let SyncApps keep the workflow moving.
Customer stories
What changed after teams connected their apps
25K+subscribers across the globe
Syncing our Salesforce lists with Constant Contact to send email newsletters and announcements has been simple with SyncApps. It saves us a ton of time having to create the lists manually.
I like that this has allowed us to have an easier time integrating our CRM solution to our email marketing software and has simplified our workflow for us.
Support has been excellent. I am new to these systems and have had a lot to learn in a short space of time and their NetSuite and Mailchimp expert has been very helpful and supportive on a daily basis, every time I have a problem.
We needed a way to make 100% sure that when we email our customers, our Salesforce users know that every time the right persons are involved in the mailings. It’s a flat-out reliable solution for our company without spending too much money on integration tools that offer much more functionality than we need.
Great solution, excellent support, super fast support. It allows us to integrate systems that don’t otherwise talk to each other. Integrating marketing and CRM systems increased the quality of communications, speed, and efficiency of our email marketing systems.
We use SyncApps to sync campaign members from Salesforce to Constant Contact for social sharing of campaigns.
My favorite tool for Salesforce - Mailchimp integration. A fully-featured and flexible integration tool that I can quickly implement and customize for individual organizations’ needs.
Flexibility and customization of the tool. Responsiveness of the team. Advanced mailing list management and synchronization between Salesforce and Mailchimp.
Using SyncApps for Salesforce to Mailchimp Sync and Eventbrite sync. Genuinely blown away by the power of the product and the responsiveness of the team to all of my questions.
Integrating the language field from Mailchimp to Salesforce for our marketing works great.
The tech support is fast, efficient, and always helpful. I love working with their team. They are always willing to work with us and ask the right kinds of questions to make sure we are implementing the proper solution in the best way possible.
I was super impressed with the knowledge and assistance that I was provided. Help was swift.
Ready when you are
Connect Zendesk + NetSuite today.
Start with a 28-day free trial. No credit card required.
