Before you change your approach and resort to clickbait to get your emails open, let’s find out if they reach your subscribers’ inboxes.
I know, it’s a hassle, and it’s starting to look like social media algorithms — something you can’t control, and you just hope for the best. We’re not there yet; there’s still plenty you can do to improve the deliverability of your emails.
By the way, did you know that starting February 2024, it will be harder to land in Gmail and Yahoo! inboxes? If you missed the article on the Google and Yahoo! inbox protection rules, you can check it out here.
To understand why your emails may land in spam, let’s take a quick look at how spam filters work.
You’re not a spammer, I know. So your frustration and landing in spam is perfectly understandable. It pisses off my team and I too. Because we’re collateral damage in a fight that is, in fact, worth fighting.
Here’s the thing: spam filters are automations programmed to detect suspicious behavior. 347.3 billion emails are sent and received every day. Out of these, 180 billion are spam — yes, that’s more than half! Of course, you’re gonna need a way to keep spam away, and of course, that way has to work at scale.
So, spam filters have gotten more and more aggressive lately. Here’s how they work:
Essentially, spam filters are gatekeepers who can make or break your campaigns:
Spam filters use many techniques to make these analyses: heuristics filtering, keyword matching, various Bayesian algorithms, and header analysis.
To make matters more opaque, each email provider uses its own unique “cocktail” of spam filtering techniques, so you never know exactly what to change in your strategy.
There are, however, a few things that will work on most spam filter “cocktails.”
Ironically enough, spam filters are your friends. By nixing most spam, they make room for us, ethical marketers, in users’ inboxes.
Here’s how you prove that you are a good guy, not someone selling “Xanax” or “Viagra”:
Gmail and Yahoo! are fine if you’re emailing friends and family. If you use email for business, you need your own domain. This will be even more important in 2024 and beyond when the sender’s reputation will be a stronger signal.
Also, make sure the “from” field looks legit. Avoid email addresses like “[email protected]”. Make it more personable by adding a real name — [email protected] and adding “John Smith” in the From field.
Add new DKIM and SPF records to your DNS. This tells spam filters that, even though you send emails in bulk, you’re a legitimate sender.
More information on domain authentication is here.
Do I need to say this? Fine, I will: please don’t ever, under any circumstances, buy an email list. Spamming people who have never heard of you before won’t get you any sales.
Now that we got the obvious out of the way, here’s something you may not be doing yet: enable double opt-in. Get people to confirm that they want to be on your list before you start emailing them.
At least 20% of subscribers don’t confirm their subscription, so I understand why you fear that double opt-ins will hamper your list growth.
On the other hand, double opt-ins are a requirement in EU countries under GDPR, and they may become a global requirement soon.
Plus, emailing people who are reluctantly on your list will damage your sender’s reputation, and consequently, your emails will reach fewer of the people who actually want to buy what you’re selling.
Check who hasn’t engaged with your emails every quarter for the past six months or so, and delete those subscribers. How do you make sure you don’t delete active subscribers:
Make this process fail-proof — you don’t want to lose valid subscribers just because email metrics are hard to track these days.
Connect your Mailchimp, Constant Contact, or Active Campaign account to Salesforce or NetSuite. You’ll be able to check subscriber activity at a glance. They may not have opened your emails recently, but if they spoke to sales last month, you shouldn’t delete them!
Remember the list of bad words here.
I know what you’re thinking. Occasionally, you’re going to have a sale, a promo, a 50% off offer, or you’re going to offer guarantees, legal advice, all-natural products, and so on.
What can you do?
You shouldn’t nix these words and opt for convoluted phrases that your readers won’t understand. Keep them, because as long as you have a solid sender reputation (the steps above), you won’t be labeled a spammer.
Also, make sure this isn’t all you’re writing above. Send emails that have substance, too, not just pitches and promos.
Email marketing is great, but it can’t be your entire playbook. If you use a CRM or an ERP, you can use the combined insights to send more relevant campaigns. This holiday season is a crucial time to start saving time to focus on aligning marketing and streamlining sales.
This way, you’ll get better open and click rates and improve your sender reputation. Voila, you’ve bypassed spam filters.
SyncApps users log in to their dashboard and see CRM and email insights combined. They can analyze buyer journeys easier and send relevant campaigns. For instance, not everyone needs to get a discount to convert into a client, so why spam your entire list?
Get better segmentation with integration. Click here to start, it’s 100% to test!
In SEO, the quality of your outbound links is a ranking factor. Things are similar in email: if you send people to questionable websites, you’re going to trigger spam filters.
Here’s how to avoid that:
Did you ever try to unsubscribe from a list only to be sent to five other pages to check boxes and confirm that you’re really, really, really set on leaving? It’s frustrating, isn’t it?
More importantly, starting in February 2024, one-click unsubscribes will be a significant trust signal for Google and Yahoo! inboxes.
So let people go easily.
If they clicked the unsubscribe link, they already don’t want your stuff anymore. Push it, and they may report your emails as spam.
Oh, and never, ever email people again after they’ve unsubscribed. It’s not just a bad idea for your sender’s reputation, and it’s illegal in several countries.
Unsurprisingly, they tell you pretty much everything I’ve told you above:
The CAN-SPAM Act and GDPR are both old news. Still, email giants like Google and Yahoo! are only now forcing your hand at implementing these regulations.
Overall, a safer inbox is a good thing for everyone — marketers and consumers. When in doubt about what to do, think like a consumer: would you like to receive the email you’re about to send?