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Freely
  • June 19, 2020|
  • 3 minute read

Freely is a pet shop that focuses on providing the right nutrition for every pet out there. Their promise is to help pet owners who want what’s best for their furry friends but can be confused sometimes by the multitude of choices. Freely’s mission is to make sure every cat or dog gets the food they need, even if this means recommending another brand.

Freely

Background

Freely is a pet shop that focuses on providing the right nutrition for every pet out there. Their promise is to help pet owners who want what’s best for their furry friends but can be confused sometimes by the multitude of choices. Freely’s mission is to make sure every cat or dog gets the food they need, even if this means recommending another brand.

Ever met such an honest promise? We haven’t, so we’re delighted to play a part in helping them bring healthy nutrition to as many pets as possible.

Opportunity

Freely’s value proposition is a pretty tall order. To fulfill it, they need to take personalization and customer care to a whole new level.

You can’t recommend the same type of food to every pet owner and you can’t make bogus recommendations if you want to stay in this business.

People who are willing to invest in special or personalized nutrition for their pets expect a white glove customer service.

Challenges

Freely had already made awesome solution choices: they were relying on Zendesk for customer support and on NetSuite as their trusted ERP and CRM.

The only problem: these two solutions both contain important data. If you keep this data in siloes, you can’t really leverage the right insights. So you can’t offer next-level personalization and customized, premium services or products.

Solution

The NetSuite to Zendesk integration is the perfect solution for bringing financials, email communication, and customer support together.

Zendesk for NetSuite

Freely can give a masterclass in leveraging it to the fullest. Here are some of the highlights:

  • Zendesk tickets are linked to NetSuite cases
  • This way, whenever there is an inquiry, a request, or even a complaint registered via Zendesk, the Freely team can act on it quickly and keep in touch with the customer via NetSuite as well.
  • All tickets will be synced as NetSuite Cases to track the statuses of each case

It’s also super easy to use this integration. You can start here:

One-Way Sync Zendesk for NetSuite

Just one ticked box and you’ll be on your way to deliver hyper-personalized products and services. If you want to do even more with this integration, you can! Here’s how.

Key Outcomes

  • 360-degree view of contacts, inquiries, tickets, and complaints
  • Easy to follow-up with clients and potential clients from a single dashboard
  • No need to manually migrate data from one platform to the other
  • Unparalleled marketing insights for better campaigns and less money wasted on campaigns that don’t work
  • A super-easy way to take an exclusive business model to a whole new level.

Zendesk for NetSuite

The Pet industry can be a very demanding one! Want to make sure you serve your customers in a way that gets them to always come back to you instead of the competition? Take a look at our in-depth marketing guide for companies in the pet industry.

And don’t forget that you can leverage the Zendesk to NetSuite integration the same way Freely does for FREE. Get started!

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