Zendesk for NetSuite

Integrate Zendesk for NetSuite and NetSuite OneWorld to get deeper customer engagement. Sales, Support and Financials data integrated to Zendesk. Plans Starting at $49.99/month/company
Integration modes for any use case: Zendesk Ticket to NetSuite Case (One-way ticket sync) | NetSuite Case to Zendesk Ticket (One-way ticket sync) | Sync Zendesk Ticket to NetSuite Case only if NetSuite Case does not exist. Sync NetSuite Case update to Zendesk Ticket | Do not sync Zendesk Ticket to NetSuite.
Sync Zendesk tickets to NetSuite Cases.
Sync all Zendesk Ticket comments to NetSuite Support Case messages.
Sync all NetSuite Support Case messages to Zendesk Ticket comments.
Custom Field Mapping between NetSuite Case, Customer and Zendesk Ticket, User, Organization.
Option to sync only Zendesk Tickets to NetSuite with a specified tag.
Migrate NetSuite Cases to Zendesk Tickets.
Migrate Historical Zendesk Tickets to NetSuite Cases.
Sync Zendesk Users to NetSuite Contacts.
Sync NetSuite Customers to Zendesk users.
Add or Update Contact details in Zendesk with NetSuite Contact data.
NetSuite for Zendesk App (All Sales orders, Balances + Customer Search feature & custom build available upon request)
The App currently supports the following features: Search NetSuite Customer from Zendesk Ticket | View NetSuite Sales Orders in Zendesk | Custom Records Tab (Warranty, RMA) build to your NetSuite specifications.
Zendesk to NetSuite Time Tracking. Zendesk Time Tracking app (https://www.zendesk.com/apps/time-tracking/) must be installed in Zendesk.
See Our Pricing options, Just for you
Free Need to replace error prone CRM data import/export for your business? This is a perfect set it & forget it plan. FREE for Marketing Automation
$ 0
Per month | Per Company
Free Plan All Marketing Automation Software integrations available, sync unlimited records with 1 Integration Set-Up.
Basic This plan will get your business started with our easy point and press integration to save time integrating. Switch to yearly and save $120
$ 49 99
Per month | Per Company
Basic Plan Comes with 2 Integration Set-Ups, this plan is best for startups and small businesses with 1, 6, 12 and 24 hours syncing interval needs.
Professional Everything for a thriving business needing unlimited data integration between their disparate systems. Switch to yearly and save $240
$ 99 99
Per month | Per Company
Professional Plan Comes with 10 Integration Set-Ups and flexible syncing in minute, hour, or day intervals.
Enterprise This plan has every feature of our Pro Plan with added real-time integration feature in scheduling. Switch to yearly and save $480
$ 199 99
Per month | Per Company
Enterprise Plan Comes with 20 integrations and unlimited records sync with flexible sync scheduling and 24/7 support.
We Offer 50% OFF for Nonprofits, Education, Medicine, and Governmental Institutions

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  • Need some help with your Sync Profile setup?
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​Scaling Up and Scaling Down. For more on our Support and Consulting offers, contact us and we'll discuss all available options including referrals to access to our network of implementation partners, if needed.

How it Works
Insert your integration information

Select the Software you use to get started and name the profile. This is just a description for you to remember the Sync Profile that you created. A Sync Profile is just a term meaning your integration.

After entering your software credentials if you have questions while on any step in your Sync Profile please hover over any SyncNotes to get detailed information on that specific integration service or related item.


The Add-Ons screen allows you to select those you want and more for each software you connect. Press the Add-Ons you would like to configure and Press Next.

Field Mapping

Additional field mapping is optional. Basic Contact fields such as Email Address, Name, Title, Address, Company Name are already premapped for you. You can also enable static text mapping capability to sync back fields from landing pages to your software.

Field mapping from your chosen software 1 & software 2 allows you to update existing records or new records with ease. Be sure that after adding new field mapping to press Reset Sync Process from your Sync Profile page so all your data will be re-synced with the new field mappings.

Filter & Segmentation

Filtering takes your CRM, eCommerce or other records, filters based on the specified criteria and syncs the records into your target software. Filter your unlimited records bidirectionally from either software you are using today.

Segmentation syncs records from each defined segment into separate Lists, Groups, or Tags.

Does it only work if you use Campaigns, Marketing Lists, List Views, Groups, Tags or Saved Searches and pull records based on your filters from your software system of record?

No, it also works if you do not use Campaigns, Marketing Lists, List Views, Groups, Tags or Saved Searches. Try it out today in your Trial or, if on a paid plan, from the Add-Ons page!

Sync Scheduling

Sync Scheduling can be set up on your trial and on paid plans. Sync On-Demand is available too on all trials to allow quick testing of your software's integration. On paid plans Data and List sync occurs within this set schedule you choose. If wanting to sync your Campaign metrics in realtime then head to Step 6 for this option.


Empower your organization with our Unlimited Team Members feature so your team can manage your data integration or migration with ease!

Take your organization to the next level and keep everyone on the same page!

About Zendesk for NetSuite integration
Stay more up-to-date on your customers than ever using Zendesk for NetSuite!
  • Sync Zendesk tickets to NetSuite cases
  • Sync NetSuite customers to Zendesk users
  • Keep track of your support data with a few touches
  • Field Mapping between NetSuite and Zendesk synced in real-time
  • Don't settle, so go ahead and use the Support app you love with your NetSuite today!

NetSuite and Cazoomi deliver a new way to sync Zendesk for optimal targeted ad marketing!

We provide a fully integrated solution for Zendesk to NetSuite with captured lead, contact and customer data, from NetSuite to Zendesk and vice versa.

Give your small business an edge with NetSuite to Zendesk RMA App.

Walkthrough video
Zendesk for NetSuite connects your customer service data

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Companies all over the world use the SyncApps integration to manage financial data, create better marketing campaigns, sell more, reduce their IT spend, and promote efficiency across all their departments. Join them!

Tools that Fit Right In

Integration built to fit right into your business flow. You can customize, scale up or scale down anytime. Start automating and forget manual data work.

A Solution You Can Rely on

SyncApps has been in business for more than 12 years. You can continue to rely on our dedication to innovation and our pledge to help you thrive!

Security Is Our Priority

All your data is secure with SyncApps. Our constantly reviewed and upgraded security policies are created to give you peace of mind. GDPR, CCPA, CASL and privacy policy-friendly, too!

World-Class Support

Whenever you need us, an integration expert is available to help you. Our support department is available 24/7, even if you are on a free plan!