Zendesk and NetSuite

Connect your records, cases, and messages between NetSuite and Zendesk seamlessly. Organize your NetSuite data by Organizations and Users in Zendesk, and keep all communication between the two systems up-to-date in real-time.

Get started 28 Days | No credit card required | Cancel anytime

See what you can do

There is no limit to the things you can create with the NetSuite for Zendesk integration! Better campaigns, unparalleled insights, bidirectional data flows, cooperation between departments -- all these and many others are just a click away.

Integration modes for any use case:
What is your system of record? Zendesk or NetSuite - If Zendesk, then Zendesk Ticket to NetSuite Case (One-way ticket sync) is the perfect solution. If NetSuite, NetSuite Case to Zendesk Ticket (One-way ticket sync) is the best solution.
Do you need NetSuite Case field data to update Zendesk Ticket data? Sync Zendesk Ticket to NetSuite Case only if NetSuite Case does not exist is the best solution, as NetSuite Case fields can update Zendesk Ticket fields.
Would you like to sync Zendesk Tickets or not?
If not, our solution is not to sync the Zendesk Ticket to NetSuite mode, which meets this requirement.
Sync all Zendesk Ticket comments to NetSuite Support Case messages is a great option.
Sync all NetSuite Support Case messages to Zendesk Ticket comments is available on our Professional Plan and above.
Custom Field Mapping between NetSuite Case, Customer, and Zendesk Ticket, User, and Organization are choices to make in the Steps.
Zendesk Ticket to NetSuite Case status mapping plus override for custom statuses is a prebuilt automation feature.
Option to sync only Zendesk Tickets to NetSuite with a specified tag.
Migrate NetSuite Cases to Zendesk Tickets.
Migrate Historical Zendesk Tickets to NetSuite Cases.
Sync Zendesk Users to NetSuite Contacts.
Sync NetSuite Customers to Zendesk users.
Add or Update Contact details in Zendesk with NetSuite Contact data.
NetSuite for Zendesk App (All Sales orders, Balances + Customer Search feature & custom build available upon request)
The App currently supports the following features: Search NetSuite Customer from Zendesk Ticket | View NetSuite Sales Orders in Zendesk | Custom Records Tab (Warranty, RMA) built to your NetSuite specifications.
Zendesk to NetSuite Time Tracking. Zendesk Time Tracking app (https://www.zendesk.com/apps/time-tracking/) must be installed in Zendesk.

Integrate Zendesk and NetSuite

Get Started 28 Days | No credit card required | Cancel anytime

As always, it’s super easy to set it up. It takes less than 10 minutes. Seriously, we’ve timed it:

1
Step 1: Authenticate Zendesk then choose the features that match your use cases and integration requirements.
1-2 minutes
2
Step 2: Authenticate NetSuite and choose the features that match your use cases and Integration requirements.
1-2 minutes
Bonus
Bonus Feature: Review the Full Sync feature you may need for your automation.
30 seconds
3
Step 3: Select the field mapping needed to bidirectionally sync between each system.
2 minutes
4
Step 4: Select any Filtering and Segmentation if it matches your needs.
15 seconds
You’re all set! Select the schedule you need. Connect software. Achieve automation.
Start Integrating Zendesk + NetSuite

Plans that scale with your team

Streamlined | Automated | 24/7 Support

Basic
$ 99 99
USD | Per month
Billed yearly at $959.90/yr. (20% discount)
  • All integrations
  • 5 Integration Set Ups
  • Sync 10 Million Records
  • (5 min) sync interval  
  • 2 Team Members
  • Sync on Demand
  • Custom Unsubscribe
  • Dedicated Integration Success Team
  • Concurrent automations runtime
  • Override Email Field Mapping
  • 5 hours of scheduled support calls
  • Unlimited Historical Campaign Metrics
  • Custom Solutions
  • 24/7 Support
Professional
$ 149 99
USD | Per month
Billed yearly at $1,439.90/yr. (20% discount)
  • All integrations
  • 10 Integration Set Ups
  • Sync 100 Million Records
  • Real-time (2 min) and Flexible Sync interval
  • Unlimited Team Members
  • Sync on Demand
  • Custom Unsubscribe
  • Dedicated Integration Success Team
  • Concurrent automations runtime
  • Override Email Field Mapping
  • 5 hours of scheduled support calls
  • Unlimited Historical Campaign Metrics
  • Custom Solutions
  • 24/7 Support
Enterprise
$ 399 99
USD | Per month
Billed yearly at $3,839.90/yr. (20% discount)
  • All integrations
  • Unlimited Integration Set Ups
  • Sync 1 Billion Records
  • Day of the week and Flexible Sync interval
  • Unlimited Team Members
  • Sync on Demand
  • Custom Unsubscribe
  • Dedicated Integration Success Team
  • Concurrent automations runtime
  • Override Email Field Mapping
  • 5 hours of scheduled support calls
  • Unlimited Historical Campaign Metrics
  • Custom Solutions
  • 24/7 Support
We offer a 25% annual subscription discount on all plans for all Nonprofits, Education, Medicine, and Governmental Institutions. Learn more.
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Customer stories

25K+
The Company We Keep Across The Globe

Syncing our Salesforce lists with Constant Contact to send email newsletters and announcements has been simple with SyncApps. It saves us a ton of time having to create the lists manually.

Storey S.  |  Greenway Health

I like that this has allowed us to have an easier time integrating our CRM solution to our email marketing software and has simplified our workflow for us.

Jillian K.  |  RIEGL USA

Support has been excellent. I am new to these systems and have had a lot to learn in a short space of time and their NetSuite and Mailchimp expert has been very helpful and supportive on a daily basis, every time I have a problem.

Chris Barter  |  Ruffwear

We needed a way to make 100% sure that when we email our customers, our Salesforce users know that every time the right persons are involved in the mailings. It’s a flat-out reliable solution for our company without spending too much money on integration tools that offer much more functionality than we need

Walter Stegen Walter Stegen  |  CRH

Great Solution, Excellent Support, Super Fast Support, Allows us to integrate systems that don't otherwise talk to each other. Integrating Marketing & CRM systems. Increased quality of communications, speed & efficiency of our email marketing systems

Ben Irvin Ben Irvine  |  Seven Miles Coffee Roasters

Use SyncApps to sync campaign members from Salesforce to Constant Contact for social sharing of campaigns for increased profits.

Matthew B.  |  Winston-Salem Rescue Mission

My favorite tool for Salesforce - MailChimp integration. A fully-featured and flexible integration tool that I can quickly implement and customize for individual organizations' needs

Stephanie K.  |  Redpath Consulting Group

Flexibility and customization of the tool. Responsiveness of the team. Advanced mailing list management and synchronization between Salesforce and MailChimp

David D.  |  Nexell GmbH

Using Syncapps for Salesforce to Mailchimp Sync and EventBrite sync. Genuinely blown away by the power of the product and the responsiveness of the team to all of my questions.

Danny B.  |  Science Gallery International

Integrating the Language field from Mailchimp to Salesforce for our marketing works great!

Jay C.  |  The Vines of Mendoza

The tech support is fast, efficient, and always helpful. I love working with their team. They are always willing to work with us and ask the right kinds of questions to make sure we are implementing the proper solution in the best way possible

Margo G.  |  Handshake, Product Manager

I was super impressed with the knowledge and assistance that I was provided. Help was swift.

MKatie R.  |  Commercial Coordinator at SACO AEI Polymers
Customer stories

Frequently Asked Questions

After entering our free trial, you will create a SyncApps account and immediately be able to upgrade your account to purchase SyncApps. You can pay by credit card, ACH or Wire. POs are accepted by our support staff for yearly invoice subscribers.

When you sign up for your trial of SyncApps, you'll have access to all features on the SyncApps Platform. If you want to trial a specific plan, just contact our support. At any point during the trial you can choose a plan and pay by credit card from within your SyncApps account. At the end of your SyncApps trial, your data automations remains intact. You can login and select a plan to purchase at any time and upgrade or downgrade on a prorated basis. Plans are month-to-month or annual. You can upgrade/downgrade or make changes to your plan at any time (however refunds are not given for cancellation or downgrades).

Yes, we can migrate all your (API-supported) data even if the data already exists prior to using SyncApps.

Yes, the SyncApps Platform integrates your data bi-directionally from your key software to other software in your organization, as long as the data or field(s) are API-supported. Connecting multiple software is easy using our point and press platform which allows multiple automations.

Absolutely! Just book a free call with our dedicated Support team here. We can help you narrow down the right software integration flows for your organization.