Zendesk to NetSuite

Integrate Zendesk for NetSuite and NetSuite OneWorld to get deeper customer engagement. Sales, Support and Financials data integrated to Zendesk.

Sign Up For Free Plans Starting at $49.99/month/company
Major Features
  • Select the Sync Mode right for your NetSuite.
  • 4 Supported integration modes: Zendesk Ticket to NetSuite Case (One-way ticket sync) | NetSuite Case to Zendesk Ticket (One-way ticket sync) | Sync Zendesk Ticket to NetSuite Case only if NetSuite Case does not exist. Sync NetSuite Case update to Zendesk Ticket | Do not sync Zendesk Ticket to NetSuite.
  • Sync Zendesk tickets to NetSuite Cases.
  • Option to sync only Zendesk Tickets to NetSuite with a specified tag.
  • Migrate NetSuite Cases to Zendesk Tickets.
  • Migrate Historical Zendesk Tickets to NetSuite Cases.
  • Sync Zendesk Users to NetSuite Contacts.
  • Sync NetSuite Customers to Zendesk users. (Feature available upon request)
  • Add or Update Contact details in Zendesk with NetSuite Contact data.
  • Zendesk Apps for NetSuite available for Enterprise subscribers. (All Sales orders, Balances + Customer Search feature & more) The Zendesk App currently supports the following features: Search NetSuite Customer from Zendesk Ticket | View NetSuite Sales Orders in Zendesk | Custom Records Tab (Warranty, RMA) build to your NetSuite specifications.
  • Sync all Zendesk Ticket comments to NetSuite Support Case messages.
  • Sync all NetSuite Support Case messages to Zendesk Ticket comments.
  • Zendesk to NetSuite Time Tracking. Zendesk Time Tracking app (https://www.zendesk.com/apps/time-tracking/) must be installed in Zendesk.
  • Custom Field Mapping between NetSuite Case, Customer and Zendesk Ticket, User, Organization. (Enterprise Plans only)
  • Free access to our first Enterprise Import App, "Bulk Zendesk Organization Update", to Update Zendesk Orgs name, Import unlimited records to Zendesk, Quickly import user's time zone, or photo, or language preference, etc.
We've Simplified Integration Pricing
Sign up, connect your Software and start syncing 1 to 1,000,000 records, or even more in all Plans! No credit card required.

Enterprise

$ 99 99

/month/company

This plan has every feature of our Pro Plan with added real-time integration feature in scheduling.

All Integrations Available
20 Sync Profiles Available
Sync 1 to 1,000,000+ number of records
Real Time Scheduling
(min, hour, day)
Sync on Demand
Unlimited Team Members
Custom Solutions
Phone Support
24/7 Support and Email
Enterprise Plan

Comes with 20 integrations and unlimited records sync with flexible sync scheduling and 24/7 support.

Professional

$ 49 99

/month/company

Everything for a thriving business needing unlimited data integration between their disparate systems.

150+ Integrations Available
5 Sync Profiles Available
Sync 1 to 1,000,000+ number of records
Sync Scheduling
(6, 12 or 24 hours)
Sync on Demand
Unlimited Team Members
Custom Solutions
Phone support
24/7 Support and Email
Professional Plan

Comes with 5 integrations and Sync Scheduling, every 6, 12, or 24 hours.

Basic

$ 19 99

/month/company

This plan will get your business started with our easy point and press integration to save time integrating.

50+ Integrations Available
2 Sync Profiles Available
Sync 1 to 1,000,000+ number of records
Sync Scheduling
(12 or 24 hours)
Sync on Demand
Unlimited Team Members
Custom Solutions
Phone support
24/7 Support and Email
Basic plan

Comes with 2 integrations, this plan is best for startups and small businesses with 24-hr syncing interval needs.

signup

Free

$ 0

/month/company

Need to replace error prone CRM data import/export for your business? This is a perfect set it & forget it plan.

FREE for Constant Contact
1 Sync Profile Available
Sync 1 to 1,000,000+ number of records
Sync Scheduling
(24 hours Interval)
Sync on Demand
Unlimited Team Members
Custom Solutions
Phone support
24/7 Support and Email
Free Plan

Available to our Constant Contact subscribers, sync unlimited records with 1 integration.

Support

Touch base with the SyncApps Experts, share ideas, and get answers to your SyncApps questions.

  • Get a SyncApps guru dedicated to review your integration with you?
  • Need some help with your Sync Profile setup?
  • Want a SyncApps Expert to hop on an online meeting to have a look into a problem you are having?

​Scaling Up and Scaling Down. For more on our Support and Consulting offers, contact us and we'll discuss all available options including referrals to access to our network of implementation partners, if needed.

How it Works Step 1 and 2
Insert your integration information

Select the Software you use to get started and name the profile. This is just a description for you to remember the Sync Profile that you created. A Sync Profile is just a term meaning your integration.

After entering your software credentials if you have questions while on any step in your Sync Profile please hover over any SyncNotes to get detailed information on that specific integration service or related item.

SyncApps Add-Ons
Add-Ons

The Add-Ons screen allows you to select those you want and more for each software you connect. Press the Add-Ons you would like to configure and Press Next.

SyncApps Custom field Mapping
Custom Field Mapping

Additional field mapping is optional. Basic Contact fields such as Email Address, Name, Title, Address, Company Name are already premapped for you. You can also enable static text mapping capability to sync back fields from landing pages to your software.

Field mapping from your chosen software 1 & software 2 allows you to update existing records or new records with ease. Be sure that after adding new field mapping to press Reset Sync Process from your Sync Profile page so all your data will be re-synced with the new field mappings.

SyncApps Filer and Segmentation
Filter & Segmentation

Filtering takes your CRM, eCommerce or other records, filters based on the specified criteria and syncs the records into your target software. Filter your unlimited records bidirectionally from either software you are using today.

Segmentation syncs records from each defined segment into separate Lists, Groups, or Tags.

Does it only work if you use Campaigns, Marketing Lists, List Views, Groups, Tags or Saved Searches and pull records based on your filters from your software system of record?

No, it also works if you do not use Campaigns, Marketing Lists, List Views, Groups, Tags or Saved Searches. Try it out today in your Trial or, if on a paid plan, from the Add-Ons page!

SyncApps Sync scheduling
Sync Scheduling

Sync Scheduling can be set up on your trial and on paid plans. Sync On-Demand is available too on all trials to allow quick testing of your software's integration. On paid plans Data and List sync occurs within this set schedule you choose. If wanting to sync your Campaign metrics in realtime then head to Step 6 for this option.

Stay more up-to-date on your customers than ever using Zendesk for NetSuite!
  • Sync Zendesk tickets to NetSuite cases
  • Sync NetSuite customers to Zendesk users
  • Keep track of your support data with a few touches
  • Field Mapping between NetSuite and Zendesk synced in real-time
  • Don't settle, so go ahead and use the Support app you love with your NetSuite today!

NetSuite and Cazoomi deliver a new way to sync Zendesk for optimal targeted ad marketing!

We provide a fully integrated solution for Zendesk to NetSuite with captured lead, contact and customer data, from NetSuite to Zendesk and vice versa.

Give your small business an edge with NetSuite to Zendesk RMA App.

Zendesk for NetSuite connects your customer service data
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Questions? Contact our 24/7 support team. Touch base with the SyncApps Experts, share ideas, and get answers to your SyncApps questions.
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