Software Integrations for Government: Options for Public Agencies

Angie oversees Cazoomi's operations. She enjoys traveling, loves dogs, is a 1% Pledge supporter, and a start-up entrepreneur with investments in several APAC startups. 4 minute read

Software Integrations for Government: Options for Public Agencies

Integrating applications helps government institutions leverage data from all their solutions in order to make data-driven decisions. Eliminating silos in government helps departments share data and collaborate.

Collaborations lead to reduced data errors, greater efficiencies, reduced time spent on manual entry, and better management of duplicate data. Briefly put, integration helps them do more with less.

Team members from different departments across locations can collaborate seamlessly, communicate easily, and process transactions quickly. Integrating government-industry software helps organizations always provide seamless experiences for citizens across channels.

According to research, the average cost of stolen or lost data is $148. The likelihood of a data breach recurring over a period of two years is at 27.9 percent. Integrations help keep public data private, meaning that institutions need policies and measures to protect data.

It becomes hard to offer security when operating on different platforms. A single system, on the other hand, makes it easy to build the necessary security tools. Integration makes sure government institutions’ data is always secure.

Integration options for public agencies

Integration options for public agencies

But what should government agencies start with? What are the top, time-tested integrations they could benefit from?

Let’s take a look!

The Salesforce Government CRM connects agencies and citizens. It helps organizations build better connections with citizens, governments, employees, and services. Government organizations can manage citizen interactions using any channel.

Salesforce provides multiple systems on one operational platform making it easy for employees to have access to the right tools and data. Employees become engaged, productive, and effective. The Salesforce platform is mobile-ready, easy to use, and adaptable.

SyncApps from Cazoomi helps connects Government Cloud to Salesforce. It offers a fully integrated solution for all the different departments in any institution. You can simplify and improve government processes. It becomes easier to generate reports, disseminate information across departments, and improve citizen experiences.

Cloud technology makes it easy to secure data, avoid data silos, and reduce redundancies. And most importantly, you stay away from data breaches. Even more, employees can access data from various locations and on different interconnected devices.

Institutions gain insights that help prevent problems and solve them before they happen. They also gain insights that help you come up with citizen-centered policies that drive development and citizen satisfaction.

Dynamics 365 is used by different government institutions to handle constituents, employees, patients, clients, and so much more. Dynamics 365 helps manage constituents and keep track of questions.

It also routes inquiries through the necessary departments and tracks fulfillment. It integrates mobile, phone, email, and online platforms and empowers users to handle requests in a single call center.

Governments also use Dynamics 365 to reach out to vendors and businesses. They use it for customer support, sales, and marketing, grant management, investigative case management, health and human services, licensing, permitting, code enforcement, field inspections, and task management.

This way, governmental agencies can stay competitive and relevant. They can manage operations with efficient and scalable tools that help them meet the ever-increasing citizen demands.  They can reduce IT complexity, meet compliance regulations, and get insights that help them make intelligent decisions.

Through Cazoomi, you can integrate your CRM with an ERP like Dynamics 365, as well as with other solutions your organization uses. You can unify your data on a single platform and improve citizen experiences through insightful predictive insights.

Another government agency favorite is Zoho. The Zoho Flow integration platform effortlessly connects cloud applications and automate workflows. Your organization can create and customize integrations. It also allows you to adapt to organization-specific needs and improve collaborations between teammates. 

Workflows consist of a trigger event that causes consequent actions. With it, you can eliminate most of the manual work like sending individual emails and more.

With Cazoomi, you can integrate Zoho with a wide range of third-party apps, including MailChimp, Constant Contact, Infusionsoft, and many others. It makes it easy to automate the various processes in government institutions.

With the integration of government software, you can pull volumes of data from various solutions.

  • Integration helps your employees save time and minimize human errors, the leading cause of poor data.
  • Employees don’t have to keep logging in and out of different platforms to access constituent data.
  • It enhances collaborations across departments
  • It offers a unified view of insights you can act on immediately and deliver results
  • Ensures security of data and system to avoid breaches from unwanted users

If you think we missed something, feel free to contact us at [email protected].