Reach out to your prospects, clients and partners with real-time marketing integration. Salesforce to Constant Contact
Supported "Built on Salesforce" software
  • Navatar
  • RE
  • Petronmanager
  • Apto
  • Propertybase
  • npsp
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Sign up, connect your Software and start syncing 1 to 1,000,000 records, or even more in all Plans! No credit card required.

Free

$ 0

/month/company

Need to replace error prone CRM data import/export for your business? This is a perfect set it & forget it plan.

FREE for Constant Contact
1 Sync Profile Available
Sync 1 to 1,000,000+ number of records
Sync Scheduling
(24 hours Interval)
Sync on Demand
Unlimited Team Members
Custom Solutions
Phone support
24/7 Support and Email
Free Plan

Available to our Constant Contact subscribers, sync unlimited records with 1 integration.

Campaign Response Sync

Sync Campaign Responses means that we will bring back unlimited marketing metrics to CRM from your Marketing Automation solution. We can even sync only records with opens or clicks activity to allow lead nurturing in CRM as well as what they clicked on in your drip marketing campaigns. Email Marketing Campaigns are synced back to CRM everytime a sync runs or 24 hours based on your sync schedule settings.

  • Constant Contact Event Campaigns (EventSpot)
  • Navatar Marketing Initiatives
  • Notes
  • Activities

Need Email Marketing Campaign history synced in real-time?

Try our Enterprise plan today which meets this need or just press the "Sync Now" button on all plans to sync Campaign Response!

Free Plan

9.99

Basic Plan

Incl.

Pro Plan

Incl.

Enterprise

Incl.

Enterprise Tier 2

Incl.

Enterprise Tier 3

Incl.

Custom Field Mapping

Map unlimited Custom Fields between your software applications connected in Step 4 of the Sync Profile.

Note:

Constant Contact subscribers are limited to only the 15 Custom Fields allowed on V2 API of Constant Contact. Once V3 API of Constant Contact is released with all features like Email Campaign functionality we will support their new 25 custom field limit instead of the 15 preset custom field current limitation.

Read more on Custom Field Mapping Feature in our article here.

Free Plan

9.99

Basic Plan

Incl.

Pro Plan

Incl.

Enterprise

Incl.

Enterprise Tier 2

Incl.

Enterprise Tier 3

Incl.

Filtering and Segmentation

Try out our Filtering and Segmentation feature which if using a filtering criteria then only records which match any of the filter criteria (AND/OR) within a segment will be synced from your CRM.

Read more on Filtering and Segmentation Feature in our article here.

Filter records from Mailchimp, Constant Contact and more back to CRM.

Free Plan

N/A

Basic Plan

9.99

Pro Plan

Incl.

Enterprise

Incl.

Enterprise Tier 2

Incl.

Enterprise Tier 3

Incl.

Full Sync

The Full Sync Add-On is applicable to CRM and eCommerce platforms and can be used in our trials and paid plans. The CRM must have List integration to be able to use Full Sync.

Read more about how the Full Sync Feature can automate your contact management today in our article here.

Once you are trialing the Add-On or purchase it outright on a plan you can set the schedule from the Add-Ons in Step 3 to Manual, Daily or Weekly.

You can set up your Full Sync schedule and Contacts or Leads removal from CRM list(s) or tags will be removed from matched Act-On/Constant Contact/Drip/Infusionsoft/Mailchimp/Klaviyo/VerticalResponse List(s)/Group(s) during a Full Sync.

If needing removal from a Mailchimp List and not just a Group please select this option in Step 2 of your integration today.

The Full Sync option is visible in the Add-On Tab in Step 3 only if the subscriber selects a segmentation feature (either NetSuite Saved Search, Dynamic 365 Marketing List, Zoho Campaign or List View, Salesforce Campaign, Bullhorn Tearsheet) or our "Enable Segmentation" feature in Step 5.

Free Plan

N/A

Basic Plan

9.99

Pro Plan

9.99

Enterprise

9.99

Enterprise Tier 2

0.00

Enterprise Tier 3

0.00

List Sync

Sync unlimited Marketing Lists (NetSuite Saved Searches, NetSuite Subscriptions, Salesforce Campaigns or Marketing Lists, Zoho CRM Campaigns or List Views, Highrise Tags, Dynamics 365 Marketing List, SugarCRM Target List, and even eCommerce segmentation strategy features for Volusion, 3dCart or Shopify) to your Marketing Automation solution.

Free Plan

9.99

Basic Plan

Incl.

Pro Plan

Incl.

Enterprise

Incl.

Enterprise Tier 2

Incl.

Enterprise Tier 3

Incl.

Sync On Demand

Get real-time sync anytime you like with Sync on Demand. Need to manually press Sync Now so you can migrate some data from your CRM?

OR

Need to bring back your Marketing metrics now? Sync on Demand brings back Campaign Response each time it is used on your Sync Profile.

Grab this Add-On today to control your integration in real-time!

Free Plan

9.99

Basic Plan

9.99

Pro Plan

Incl.

Enterprise

Incl.

Enterprise Tier 2

Incl.

Enterprise Tier 3

Incl.

Sync Scheduling

Let's face it sometimes you need the data now. If you need a tighter sync time (every 6 or 12 hours) then grab this Add-On for your Free or Basic plan today.

Free Plan

9.99

Basic Plan

9.99

Pro Plan

Incl.

Enterprise

Incl.

Enterprise Tier 2

Incl.

Enterprise Tier 3

Incl.

Two Additional Sync Profiles

Grab 2 more Sync Profiles to manage your real-time business. Let's face it you sometimes just need to set up more landing pages to feed your SyncApps or different Sync Profile configurations before you are ready to move to our Enterprise plans.

Free Plan

9.99

Basic Plan

9.99

Pro Plan

9.99

Enterprise

N/A

Enterprise Tier 2

N/A

Enterprise Tier 3

N/A

Use Checkbox Fields for Segmentation (Only available for NetSuite, Salesforce, Dynamics 365, and Zoho CRM integrations).

Sync any CRM Checkbox Field on the Lead or Contact record to your Marketing Automation Lists/Groups/Segments.

Only applicable for NetSuite, Salesforce, Dynamics 365 and Zoho CRM integrations.

Read more here.

Please note that using Checkbox Fields for Segmentation will cancel Campaign/List selection in your Sync Profile.

Note:List Sync Add-On is required to use Checkbox Fields for Segmentation for Basic Plans and up. List Sync & Custom Field Mapping Add-Ons are required on Free Plans.

Free Plan

9.99

Basic Plan

9.99

Pro Plan

9.99

Enterprise

0.00

Enterprise Tier 2

0.00

Enterprise Tier 3

0.00

Use Custom Opt-Out Field

Need to sync a custom field instead of the standard Email Opt-Out field in your CRM?

Grab this Add-On today to expose the Custom Opt-Out field in your Custom Field mapping area to map over your CRM Custom Opt-Out field to your Marketing Automation's Unsubscribe field.

Free Plan

N/A

Basic Plan

9.99

Pro Plan

9.99

Enterprise

0.00

Enterprise Tier 2

0.00

Enterprise Tier 3

0.00

Incl.: Functionality is included in the plan, no Add-On is needed.
N/A: Add-On is not available in the plan.

Professional

$ 49 99

/month/company

Everything for a thriving business needing unlimited data integration between their disparate systems.

150+ Integrations Available
5 Sync Profiles Available
Sync 1 to 1,000,000+ number of records
Sync Scheduling
(6, 12 or 24 hours)
Sync on Demand
Unlimited Team Members
Custom Solutions
Phone support
24/7 Support and Email
Professional Plan

Comes with 5 integrations and Sync Scheduling, every 6, 12, or 24 hours.

Enterprise

$ 99 99

/month/company

This plan has every feature of our Pro Plan with added real-time integration feature in scheduling.

All Integrations Available
20 Sync Profiles Available
Sync 1 to 1,000,000+ number of records
Real Time Scheduling
(min, hour, day)
Sync on Demand
Unlimited Team Members
Custom Solutions
Phone Support
24/7 Support and Email
Enterprise Plan

Comes with 20 integrations and unlimited records sync with flexible sync scheduling and 24/7 support.

Ideas & Answers to keep you Up-to-Date Are you a start-up, non-profit, small business or Enterprise working to integrate Salesforce?
Get a Trial Constant Contact
Get a Trial Salesforce
Frequently Asked Question
How does the free trial work?
After you create an account, your company will get instant access to all Sync Profiles for 2 weeks and we don't require a credit card during the trial, so you get to try Cazoomi risk-free.  Our Support team will email you every few days into your 2 weeks trial to make sure all is well and again before the trial ends so you can choose one of our three paid subscription plans including, (Basic, Professional or Enterprise) or our Free Plan.

You'll purchase the best plan for your organization and your current trial account will be upgraded automatically so that all your data integration settings and mapping is just as you left it, intact.  If you need some advice or just set up help then in just fifteen to thirty minutes, the experts at SyncApps can help you narrow down the right software integration for your organization. Book us for a Free or Paid Consultation today.
Constant Contact Salesforce Connector v2.0, deprecated?
UPDATE:

The Constant Contact Salesforce Connector v2.0 has been deprecated, please see how to integrate using SyncApps today here: https://www.cazoomi.com/salesforce-to-constant-contact/

Subscriber:

One item that we learned during our Constant Contact tutorial was when uploading Salesforce contacts to Constant Contact there is a 200 contact limit.  Does Cazoomi have contact upload limitations?

Cazoomi:

There is no limit on the number of contacts you can transfer automatically as many of our subscribers sync over 1,000,000 contacts and lead each week from website forms, Salesforce entries, and list building activities.

Subscriber:

Another item of concern for us was the campaign responses. In order to view the responses in a contact's profile in Salesforce, all users had to have the Constant Contact App installed on their Salesforce.  Is this the same in Cazoomi?

Cazoomi:

All Constant Contact email marketing metrics sync to the Native Salesforce Campaign History object which is available for all users in your Salesforce Organization.

Subscriber:

We have the Enterprise edition of Salesforce and up to 30 Salesforce users.  Do all Cazoomi packages (Enterprise, Professional, Basic, Free) work with our Salesforce account?

Cazoomi:

Yes, except Basic which does not have Salesforce CRM included in the plan.

Subscriber:

Can you tell us what the benefits are of having multiple Sync profiles? We just need a basic sync service - Salesforce to Constant Contact.  We don't need Constant Contact to talk to other Apps we install to Salesforce.

Cazoomi:

Sure, since Salesforce has accounts, person accounts, and leads or contacts then each Profile is needed per each object.

So if you have leads and contacts in SFDC to sync then you would need 2 Profiles and Sync Profiles allows the added flexibility & room to grow into SyncApps if you have other data to sync.

Constant Contact for Salesforce Integration

Are you a start-up, non-profit, small business or Enterprise working with a Salesforce expert?

Constant Contact for Salesforce Integration

Salesforce supported editions

SyncApps is available for Salesforce Professional (API Enabled), Enterprise, Unlimited and Developer Lightning Editions.

Supported "Built on Salesforce" software: PatronManager, Apto, and Navatar.

Due to restrictions on Salesforce Essentials & Professional Editions, the ability to look-up Salesforce information and post back from applications requires adding API access to your Professional Edition organization. Salesforce Essentials does not use the API and is thus not supported by SyncApps.

To enable the API please call, chat or email your Salesforce rep today!

Pricing:

We have 3 plans to meet all requirements of Salesforce and Constant Contact subscribers:

Free Plan: 1 integration for Leads, Contacts or Accounts scheduled every 24 hours. If needing more features on your Free Plan we have Add-Ons to meet every requirement for less than the price of a Netflix subscription! Please see our Add-Ons.

Professional Plan: Down to 6-hour scheduling and all features for $49.99/month.

Enterprise Plans: Real-time integration for $99.99/month and scheduled phone support.

Getting Started:

Create your own integration in just a few minutes. See how to do it in this brief 3 min. video.

Features

Once you have created a Sync Profile (don't worry it is simple to do after a quick view of the video above) from your dashboard and are in Step 1 of setup, if have any questions be sure to hover over the little green "i"s, SyncNotes, by the integration points to understand each feature.

Questions? Contact our 24/7 support team who can quickly guide you on any feature or your requirements.

After selecting the major features you want for your integration in each Step, be sure to take a look at one specific setup step in Step 1, if you select the feature for syncing back Campaign metrics from Constant Contact.

NOTES:

  • When selecting "Sync Campaign Response" be sure to check your Salesforce layouts to make sure all fields created by SyncApps are dragged into the layouts for your Salesforce organization before continuing to Step 2.
  • SyncApps will automatically create the fields once you select "Sync Campaign Response" in Step 1 of setup and press "Next" or "Save".
  • Feel free to head over to Salesforce to drag the fields into each into your page layouts for Contacts and Leads in Salesforce.

CONTACT Layout Example:

Salesforce Layout

Enabling Sync Campaign Response feature is needed in Step 1 of your Sync Profile setup before fields are automatically created by SyncApps.

Using the Accounts Object (Person Accounts) and need to see Campaign Metrics?

See here for more details on this feature... Salesforce to Constant Contact

SALESFORCE LAYOUTS:

Basically, there are 3 layouts that need to be edited in order to work for Salesforce Professional Edition with API Enabled:

  1. Campaign Page Layout: Add Campaign Cazoomiid (optional for Enterprise Edition but make sure username has access to the fields)
  2. Campaign Member Page Layout: Add Campaign Cazoomiid, Clicks, Bounces, Forwards, etc (optional for Enterprise Edition but make sure username has access to the fields)
  3. Contact and/or Lead Page Layout: Add Opens, Clicks, Bounces, Forwards to the Campaign History related list. (optional but needed to see the metrics in the Contact and/or Lead layouts.)

Event Marketing (EventSpot) in Constant Contact:

A Salesforce campaign will be created for each Constant Contact event within the last 90 days. When you create an Email Event in Constant Contact, the registrant, if not in Salesforce as a Lead or Contact, will be automatically created and the Event is a Campaign on their Salesforce

Salesforce to Constant Contact

If the Contact or Lead already exists in Salesforce then the Event is simply a Campaign on their Salesforce record.

If syncing EventSpot please note SyncApps will sync to Salesforce the Registration Date, Registration Status, Payment Status and Guest Count all into to "Email Events" field only if "Use Separate Custom Fields for Event Marketing Fields" is not checked. SyncApps will automatically create the field called "Email Events" so please place this field on the Campaign History Layout.

  • If "Use Separate Custom Fields for Event Marketing Fields" is checked then SyncApps will automatically create each separate field so please place each field on the Campaign Member Layout. No field mapping is needed in Step 4 unless mapping Order Total to a custom field on the Campaign Member layout.
  • EventSpot Fields Email Campaign Salesforce Email Campaign Salesforce Email Campaign Salesforce
  • If "Allow mapping Event Registrant details to Campaign Member custom fields" is checked then this means you can map new custom fields to Salesforce you create in Step 4 for the Event created in Constant Contact.
  • Map Event Registrant Details Map Event Registrant Details
  • The example below is for using Event Marketing with a Constant Contact form to collect answers pre-event in form of a question. After selecting Sync Constant Contact Events in Step 1 then the actual field mapping for the questions on your Constant Contact form can be done in Step 4 of your Sync Profile integration.
  • Event Marketing Constant Contact Event Marketing Constant Contact Event Marketing Constant Contact
  • Allow mapping Event Registrant details to Campaign Member custom fields also means you can map back "Order total" if collecting payments back to a custom field in Salesforce
  • Event Registranct Constant Contact
  • If needing to migrate Campaign Emails sent, past a rolling 90 days, please contact us today to enable a paid migration Add-On for this requirement.

Review how one Salesforce Partner implements this solution on our blog...

Salesforce layouts check:

* Drag Campaign Cazoomiid into the Email Campaign Page Layout

Salesforce Campaign

* Drag CampaignMember Cazoomiid into the Email Campaigns Member Page Layout and any fields you want to report on like Opens, Clicks, Forwards and Bounces, Email Events

Salesforce Campaign

*The Campaign metrics fields placed in Campaign History layout (related lists) + Email Events will bring in the "URLs clicked", or essentially the links the user clicked on in the email sent from Constant Contact integrated back into Salesforce upon each scheduled sync

Salesforce to Constant Contact Sync Schedule Salesforce to Constant Contact Sync Schedule

2 Week Free Trial testing best practice after you have set up your Sync Profile:

  1. Select 1 Salesforce Campaign, Cazoomi Marketing List or use a Filter in tandem with each in your Sync Profile to sync over to your Email Marketing Platform (use 100 records of which some meet your criteria and if using Accounts then these will pull the first 100 good Accounts to sync on initial sync)
  2. Place a few Contacts or Leads into the 1 Salesforce Campaign, Cazoomi Marketing List or if using a Filter use a Campaign or Marketing list to pull from the specific Campaign or Marketing list in your Sync Profile (if using Person Accounts please use Cazoomi Marketing List for this task)
  3. Make sure "Email Opt-Out" field is visible on the Salesforce Account, Contact or Lead page layout used
  4. Use an empty List in your Marketing Automation solution to sync to as the Master List
  5. Press "Sync Now"
  6. Check your Marketing Automation Platform List and/or Group/Category/Segment for the 1 Salesforce Campaign, Cazoomi Marketing List or Filter now under the empty Master List now filled with up to 100 records from the Trial
  7. Create and Send an Email Campaign to your List or Group/Category/Segment which you have just synced
  8. In your Sync Profile select the Specific Email Campaign to Sync feature in Step 2, choose the Email Campaign just sent & press Save
  9. Press "Sync Now"
  10. Check Salesforce record's Campaign History to see all metrics on the record (opens, clicks, bounces, forwards, URLs clicked or email events)
  11. Check Sync Dashboard and select Reports to review details of each Sync run test
  12. Run again for your team to show how it works!

Note:

  1. If using both Leads and Contacts please create 2 Sync Profiles from your SyncApps Dashboard
  2. Setup separate Sync Profiles for both object types, Leads & Contacts. If using Salesforce Accounts select Accounts as the object type
  3. Using Salesforce Person Accounts then please use our Marketing List to search and add to each Marketing List synced to your Email Marketing Platform.

Note: Sync on Demand is available in the Free Trial yet Scheduling is available on paid plans. Sync is limited to 100 records per Free Trial.

Can I upgrade, downgrade or change my SyncApps plan at any time?
Yes! Whether during of our Free Trial or while subscribing to one of our paid plans, you can change your SyncApps plan at any time by logging into your account, clicking on Upgrade from your Dashboard or by just getting in touch with our 24/7 Support Team.
How do Add-Ons work?

Add-On pricing is here for any SyncApps Plan starting from just $9.99/month/company!

Log into your SyncApps Account and head to "Add-Ons" tab in your SyncApps dashboard to select the Add-On options you want today.

Cazoomi Pricing Add-On

Whether you are you using our free plan for Constant Contact or our paid plans, Add-Ons can make your integration tasks easier.

Let's take a look at the Free Plan as our first example.

Adding a feature to your free integration plan for Constant Contact like Campaign Response Sync is super simple.

Just press the Add-Ons tab and SyncApps will display all your available Add-Ons for your Free or Paid plan with all the details.

On the right-hand side of the page, you can select the "Buy Now" button if your requirements call for the feature.

Free Plan

On a Free trial, you can try any Add-On or if on a free or paid plan subscribe to any Add-On using the "Buy Now" button located on the Add-On Subscription page.

Let's take a look at the Free Trial as our example below as you can trial our Add-Ons too.

Free Plan
Managing Custom Fields in Constant Contact

Bumping into any difficulties while setting up your own Sync Profile with SyncApps?

Or thought of these same issues/questions regarding which custom fields specifically in Constant Contact can be mapped in Step 4 of your Sync Profile?

  • Custom Fields created in Constant Contact do not show up in SyncApps Constant Contact Field list even after refreshing fields.
  • I cannot see the Constant Contact custom fields in the additional field mapping while trying to map custom fields in both systems.  Even if I press the refresh fields button the newly created fields do not show up.
  • The Fields are being displayed with Standard Naming in Cazoomi (custom_field_1 -- custom_field_15) but not with the name we created in Constant Contact.
  • How do I import Custom Fields from the signup form, back to the Contact/Account/Lead/Targets?
  • I had a Custom Date Field called "Subscribed Date" in Constant Contact but I don't see that Custom Date field in the Cazoomi Field Mapping Section to map it to Salesforce.
  • How can I change the labels of the custom fields when performing the field mapping when setting up a SyncApps profile? (Example: Custom Field 01, Custom Field 02, Custom Field 03 ------ I would rather give these labels names like Channel for custom field 01, and Record Type for custom field 02)

Well, these don’t sound so hard to answer however it's a bit more complicated.

Just to let you know that adding a custom field in Constant Contact does not give any added functionality to the 15 Available Custom Fields allowed in the current API for Constant Contact.

In Constant Contact, only 15 Custom fields are allowed. Beyond these 15 custom fields, Constant Contact’s API will not support extra fields.  However, you can map the 15 fields to match your fields in CRM.

Steps:
  • Add a new Custom Field and name it Custom Field 1
  • Add a new Custom Field and name it Custom Field 2 and so on.
  • Custom Field

Just be sure to jot each field label (COMM STEM = Custom Field 1) down to be used in your Sync Profile to map the 1-15 custom fields available to your CRM field(s).  You will need them as Constant Contact only supports the naming of custom fields 1-15 as shown above.

Enable Field Mapping

Let us know if you hit any snags through emailing us at support@cazoomi.com.

Have I set up my Constant Contact for Salesforce correctly?

Customer: I am having trouble seeing the emails sent and the email marketing campaign metrics from Constant Contact in Salesforce. Any guidance would be appreciated.

Cazoomi: Can you have a look at the setup video needed to view these in your Salesforce account below and review our guide below too?

For Salesforce layouts here are the steps to also review:

* Campaign CazoomiID is placed in Campaign Page Layout

* CampaignMember CazoomiID is placed in CampaignMember PageLayout (with Opens, Clicks, Bounces, Forwards)

* The metrics fields placed in Campaign History layout (Opens, Clicks, Bounces, Forwards)

Email Events will bring in the "URLs clicked" into Salesforce.com upon each scheduled sync

Customer: I think my problem is that the custom fields (number of opens, clicks etc.) are not showing up as options to add in the layout in Salesforce. Do I need to add custom field mapping in SyncApps in order for them to show up as options in Salesforce?

Cazoomi: If sync campaign response is enabled the *SyncApps will create custom fields in Salesforce.com CampaignMembers* (Campaign History) object to store email marketing metrics such as the number of opens, clicks, etc.

By default, the custom fields will not be displayed in any layout. To make them visible, you will need to update current layout and add the custom fields into the layout like in the above screenshot.

This should not be the case as once you add them to your layout they will pull in the metrics.

Customer: I don't know if screenshots would be helpful in this case, but when I go into Marketing=>Campaigns/Leads/Contacts=>Create new view or edit view, my campaign created in Constant Contact is not present and there aren't any fields for "open, clicks, bounces, forwards".

Cazoomi: You will need to look at the contact/lead record and set this up:

By default, the custom fields will not be displayed in any layout. To make them visible, you will need to update the current layout and add the custom fields to the layout like in the following screenshot.

Customer: I am still unable to select a specific campaign in SyncApps to sync. I also don't think the contacts I added in Constant Contact were synced to Salesforce, as the sync summary says no records were synced and I also don't see them in SalesForce (screenshot attached). There was an additional error message regarding sync campaigns.

I did signup for the Professional version of SyncApps hoping to bypass the limited 100 contact only syncing capability with the trial version. Perhaps if we close down this account and start all over again, we might be able to get around the errors that are occurring? If you have time I would really appreciate if you could call me.

Cazoomi: Thanks and no need to close the account to start over. Should be a quick turnaround on this so I have escalated this to our team today based on this issue. Our team lead will be looking into the issue tonight.

Customer: Just went into SyncApps this morning and still unable to select campaigns. I also hit sync and again no records were transferred etc (see screenshot). Just wondering about any progress on your end.

Cazoomi: I have a case escalated now with SyncApps team so they are still investigating this still. I think this is a permission issue. Could you please confirm if you have full access to campaigns object?

Customer: I am working on the administrator's username in Salesforce. If you give me instructions on how to confirm that I have full access to campaign objects, I can check. Please feel free to call me if you think that might be easier.

Cazoomi: We can have our Salesforce team lead help you since this is a Salesforce.com related issue, not SyncApps.

Customer: It seems the sync went fine since 12th May. So there should be no permission issue here. Campaigns selection also works.

Cazoomi: Could you please try to re-sync again. To see the metrics for Constant Contact, you will need to put the custom fields on the layout.

Customer: Sorry to bother you again. My campaigns did sync to Salesforce! But unfortunately, it is showing that none of the emails were sent (0 numbers sent) and I'm not seeing the fields we inputted (clicks, bounces, forwards etc) or campaign members involved in the campaign email sent. Any help would be appreciated. Thanks!

Cazoomi: Currently we don't update the number of sent so [total contacts + total leads] is the number of sent. To see the click, bounce, forwards you will need to add the fields to the layout. You will need your Salesforce admin to do it or our teams can assist you.

  • Please note that the way SyncApps work currently is "Only syncs metrics for email addresses that have been synced by SyncApps previously". In the log I see only 60 emails have been synced, so only metrics for those 60 email addresses will be synced.

To solve this problem you can do initial sync, sync all contacts to Constant Contact by unchecking "Sync Campaign Members to Constant Contact List" then do a sync. After the sync completed you can check the option again.

Could you also please send us a screenshot when you click "View All Campaign Members" link in your last screenshot.

Customer: I did not see that option before. When I click on it, it does show me who I sent the emails to.

However, Still having a problem with integration. I moved all contacts in Constant Contact into the "Master List" (as Clint instructed) that initially had 60 contacts, but with the additions of contacts added from other campaigns now comes to 490. When I reset sync setting and attempted to sync, still only 25 contacts from CC to Salesforce were updated and only 60 Salesforce to CC were updated (screenshot attached). So when I go to Campaigns in Salesforce and look at Design Invite Campaign only 12 Campaign Members exist when I sent the email to 90 people. I did notice that the "Contact List" in Constant Contact only had 12 contacts, so perhaps it is pulling from lists and not email campaigns. Perhaps someone can give me a call and take some time to walk me through this until the problem is fixed because I can't seem to figure it out. Thanks!

Cazoomi: I have few questions.

  1. Your configured Constant Contact master list is "HD Invite List". Did you moved all the contacts to "HD Invite List"?
  2. From SF to CC you configured to sync only contact in the following campaign: Designer Invite, Date Corrected Supplier Invite, "Supplier" HD Expo Invite. How many contacts are in those 3 campaigns?

Customer:

  1. Yes, I have all 490 contacts in "HD Invite List" in CC.
  2. I think what the problem is here is that the "campaigns" options are my "contact lists" in CC and not the "emails" I sent to those specific lists (see below)

Designer invite has 12 contacts
"Supplier HD Expo Invite" has 59 contacts
Date Corrected Supplier has 2 contacts

However, my "HD Designer Invite List" (email associated with this list called "Designer Invite" and has 371 contacts) and "HD Expo List" (email associated with this list called "Copy of Copy of Test Final MindClick Team" and sent out to 138 contacts) in Constant Contact are the ones that I sent the emails out to. However, I do not see these "campaigns" in Syncapps as options to choose to sync.

I just refreshed my campaigns and Date Corrected Reminder of Designer Invite came up and I selected it. It did sync to Sales Force but there are only 60 Members in it when it went out to 2 CC lists: Reminder Designer List (366 contacts) and Reminder Supplier List (135 contacts). It can't seem to get beyond the original 60 contacts it synced from Sales Force.

Is it possible to delete my account and I can start this process over again bringing in the correct number of contacts from Sales Force?

Cazoomi: Thanks and deleting your Sync Profile sure and on this note:

"It can't seem to get beyond the original 60 contacts it synced from Sales Force. Is it possible to delete my account and I can start this process over again bringing in the correct number of contacts from Sales Force?"

You can always create another Sync Profile in your SyncApps account and delete the old one as it takes about 3-5 minutes to set up.

I also see that the following sync activity Friday in your account:

18 May 2012 03:05:39 INFO Summary:
Salesforce to Constant Contact:
[Processed records=60, Updated=60, Error=0]
Constant Contact to Salesforce:
[Processed records=25, Updated=22, Error=0]

Customer: I created a new sync profile, but no records were transferred. I am reviewing your Operating Guide and have this down.

Going forward, let me know if this is the process I should take:

  1. Create a campaign in Sales Force with all of the contacts that I want to send an email to in Constant Contact included.
  2. CSync specific Sales Force campaign by selecting it in SyncApps.
  3. Find the specific campaign "list" in Constant Contact.
  4. Create and send email for that "list".
  5. Find the specific campaign "list" in Constant Contact.
  6. Sync that campaign again in SyncApps.
  7. FThe campaign metrics will then appear for that campaign on Salesforce side.

Cazoomi: Yes. Using the above process will make sure campaign metrics appear on Salesforce.

Currently, we have two types of campaigns in Salesforce to avoid confusion:

  • Campaign as marketing list -> You need to create this
  • Campaigns created by SyncApp from Constant Contact campaigns. ( This will not appear in campaigns selection in SyncApps setup screen)

Customer: I left a message earlier this morning. I went through the process I outlined in my prior email and metrics are not appearing in my test campaign in Salesforce. I need to send another campaign out on Thursday and need to have this functioning. Please call me to troubleshoot.

Cazoomi: We have checked the logs. Here are the process details:

  1. You created a campaign in SF "Test 2" as list
  2. You selected the "Test 2" for sync
  3. After the sync "Test 2" list is created in CC
  4. You sent a CC campaign "Reminder HD Email with corrected Date" to emails in "Test 2"
  5. You did a sync in SyncApps
  6. SyncApps created a campaign with name "Reminder HD Email with corrected Date", updating the metrics from Constant Contact.

Cazoomi: Yes currently we have two types of campaigns in SFDC to avoid confusion:

* SFDC Campaign as Marketing List that can be selected (You need to create this in SFDC)
* SFDC Campaigns created by SyncApps from Constant Contact campaigns to store campaign response. ( This will not appear in campaigns selection in SyncApp)

Because many CC campaigns can be sent for one CC list we decide to hide the campaigns created by SyncApps to make it clear between "Campaign as List" and "The real Campaign sent in CC".

Customer: I see them now!! Thank you so much for the support setup for SyncApps, Constant Contact & Salesforce.com

Sync Person Accounts from Salesforce to Constant Contact?

Cazoomi Subscriber:

How can I sync Person Accounts from Salesforce to Constant Contact? I thought by using the marketing list functionality, it would allow the sync of Person Accounts.

Cazoomi:

In your Sync Profile you just need to click edit, then click next to get to Step 1 and use the "Marketing List" feature instead of Campaigns as you have selected currently. Select "Use Cazoomi's Marketing List package" in the drop-down menu.

Also, select Object Type to Sync: Contacts as Person Accounts are used in your Salesforce this way.

If you haven't installed the Salesforce Marketing List package please see here...

Subscriber:

Thank you for the response, however, your suggestions are not in line with the options I have available. See below screenshots. I also have installed the Marketing List package.

I have selected Marketing List Mode previously and added the Marketing Lists to sync:

I have selected Marketing List Mode previously and added the Marketing Lists to sync:

MArketing List MArketing List

Also when selecting the object, I do not have Person Accounts available.

Cazoomi:

Since your Non-Profit Salesforce version uses Person Accounts as Contacts this would be the Object Type to Sync in your Sync Profile.

In a Marketing List, you can filter to get the Person Accounts (Contacts) you need and add some or all of them to each list.

Following your screenshot above if "Bob Ryan Contact List" is filled with Person Account then each would be synced to the Constant Contact List.

Sync multiple Constant Contact accounts to one Salesforce account?
Subscriber:

We have one dept who will be using EventSpot and another who will be using Email Marketing.  We are looking into setting up separate constant contact accounts for them.  Will this work ok with SyncApps?

Cazoomi:

Yes, please setup 2-4 separate Sync Profiles for Contacts and/or Leads using 1 Salesforce login for your credentials in each Sync Profile(s) for each different Constant Contact credentials in setup of the Sync Profile(s).

What happens in Constant Contact when a mapped Salesforce field(s) are updated?
Subscriber:

If we change account owner (or any specified field) for a Contact in Salesforce, will the sync catch the Salesforce account owner change and also change that field in Constant Contact during the sync?

Cazoomi:

If you have mapped account owner or any specified fields to one of the 1-15 allowed fields in Constant Contact then if this field changes in CRM on the subsequent sync the field in Constant Contact will be changed to the new CRM value.

See Reference here on how to manage your Custom Fields in Constant Contact.

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